Refund Policy

A confirmed Page Credit purchase is non-refundable except in the three circumstances below or where applicable law requires otherwise.

1. Free Evaluation

The public demo provides up to three lifetime pages without payment. Demo pages are separate from an account and never transfer into Page Credits.

2. The Three Refund Exceptions

1. A duplicate charge for the same intended purchase.
2. A completed charge where the purchased Page Credits were not delivered to your account.
3. A refund required by applicable law.

No usage percentage, elapsed-time window, technical outcome, cancellation request, or provider refund record creates additional eligibility. A provider refund fact does not itself add, remove, or restore Page Credits.

3. How to Request Review

Email info@algozasolutions.com with your account email, payment reference, approximate purchase date, and which of the three exceptions applies. We may request evidence needed to verify the charge and delivery record.

Approved refunds are returned through Razorpay to the original payment method. Processing time is controlled by the payment provider and your financial institution.

4. Account Deletion

Deleting an account does not create an additional refund exception. Before deletion is executed, you will be warned that unused Page Credits are forfeited and cannot be restored through deletion, that legally required accounting and payment records may be retained, and that you may cancel the deletion request after receiving that warning.

5. Permanent Service Shutdown

If AlgoOCR permanently shuts down, new Page Credit sales and backend purchase admission will stop before closure. Any remedy for unused Page Credits requires a separate approved decision; no automatic or proportional refund, credit mutation, or entitlement is promised.

10. Contact Us

For refund-related queries, contact us at: