Privacy Policy

Algoza Solutions OPC Private Limited ("we", "us", "our") operates the AlgoOCR web platform at algoocr.com, and the AlgoOCR web dashboard (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

• Account identity and security data, including email, a mobile number with country code required at registration, optional name, hashed password, verification, reset, and session records.
• Page Credit balances, conversion history, conversion reference numbers, and records of completed files available for download.
• Payment references, billing details recorded at purchase, receipt and invoice status, and records needed for accounting, delivery, disputes, or refund requests. Razorpay (for INR payments in India) and PayPal (for USD international payments) handle card, UPI, bank, and PayPal account credentials directly.
• We process limited technical information, such as IP addresses, to operate and protect the Service.

2. Uses and Service Providers

We use your mobile number for transactional and support communications, including help with payments and your account.

We use this information to manage accounts and Page Credits, convert documents, provide completed downloads, issue receipts and invoices, respond to support, prevent abuse, and meet legal obligations. Microsoft Azure and Google process document content, including images and extracted text, for conversion. AWS stores generated files, Razorpay processes INR payments in India and PayPal processes USD international payments, and our email provider checks email deliverability and sends account messages.

To investigate email delivery failures, we may retain the email provider's response for up to seven days, with authentication secrets removed and access restricted. Verification and password-reset links expire for security.

To the extent permitted by law, we are not responsible for independent acts or data use by third-party providers outside our control. This does not exclude our own obligations or any liability or user rights that cannot be excluded under applicable law.

3. Browser Storage

We use necessary browser storage for authentication, security, and product functionality.

4. Billing, Tax, and Records

Billing details include billing name, country, US state/DC when applicable, optional business name, and your account email. We do not use these fields to calculate or display customer tax, and optional business details do not change treatment. Legally required accounting, payment, invoice, dispute, and refund-evidence records may be retained after other account data is deleted.

5. Document and Conversion Retention

Uploaded source files are deleted from AlgoOCR processing storage after processing. This deletion schedule does not cover copies held by processing providers, whose retention and handling are subject to their applicable terms and legal obligations. Generated outputs may remain securely available in your account history for re-download. Conversion records may be retained for up to 12 months after output removal. Technical and security records are retained only as reasonably necessary to operate and protect the Service, prevent abuse, resolve disputes, and meet legal obligations. Data is protected in transit with HTTPS and access controls.

6. Account Deletion

Request deletion through info@algozasolutions.com. Our support team handles these requests. Before deleting your account, we will warn that unused Page Credits will be forfeited and cannot be restored through deletion, that deletion does not create a refund right beyond the exceptions in our Refund Policy or applicable law, and that legally required records may be retained. You may cancel your request after this warning and before deletion.

7. Your Rights

Subject to applicable Indian law, you may request access, correction, deletion subject to retention duties, withdrawal of non-essential communications, or nomination of another person. Contact the support email above; we aim to respond within 30 days.

8. Children's Privacy

AlgoOCR is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If we make material changes, we will notify you via email or a prominent notice on the Service. Continued use of AlgoOCR after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: