Privacy Policy

Algoza Solutions OPC Private Limited ("we", "us", "our") operates the AlgoOCR web platform at algoocr.com, and the AlgoOCR web dashboard (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

• Account identity and security data, including email, optional name/phone, hashed password, verification, reset, and session records.
• Page Credit totals, conversion usage/history, public conversion identifiers, and durable ready/download records.
• Payment references, immutable billing snapshots, receipt/invoice status, and evidence needed for accounting, delivery, disputes, or the three refund exceptions. Razorpay handles card, UPI, and bank credentials directly.
• We process limited technical information, such as IP addresses, to operate and protect the Service.

2. Uses and Providers

We use this information to authenticate accounts, deliver and debit Page Credits, process conversions, provide ready-only history/downloads, issue receipts and commercial invoices, respond to support, prevent abuse, and meet legal obligations. Razorpay processes payments; Microsoft Azure and Google Cloud process document content transiently; AWS stores ready output; and our communications provider performs pre-registration deliverability checking and transactional email delivery.

Pre-registration email validation preserves the current provider-diagnostics policy: restricted operational diagnostics may retain the exact provider response needed to investigate delivery failures, with authentication secrets redacted, access limited, and retention limited to seven days. Verification and password-reset links retain their security expiry behavior.

3. Browser Storage and Tracking

We use browser storage only where necessary for authentication, security, and product functionality you request. AlgoOCR does not use any advertising trackers or analytics trackers or advertising cookies.

4. Billing, Tax, and Records

Billing details include billing name, country, US state/DC when applicable, optional business name, and the read-only account email. We do not use these fields to calculate or display customer tax, and optional business details do not change treatment. Legally required accounting, payment, invoice, dispute, and refund-evidence records may be retained after other account data is deleted.

5. Document and Conversion Retention

Original uploads are processed for conversion and are not retained after processing. Ready output may remain available through authenticated history for a reasonable re-download period; conversion records may be retained for up to 12 months after output removal. Technical and security records are retained only as reasonably necessary to operate and protect the Service, prevent abuse, resolve disputes, and meet legal obligations. Data is protected in transit with HTTPS and access controls.

6. Account Deletion

Request deletion through info@algozasolutions.com. This existing support-email/operator flow adds no deletion API or dashboard control. Before execution, we will warn that unused Page Credits are forfeited and cannot be restored through deletion, deletion creates no refund beyond the three approved exceptions or applicable law, and legally required records may be retained. You may cancel after the warning and before execution.

7. Your Rights

Subject to applicable Indian law, you may request access, correction, deletion subject to retention duties, withdrawal of non-essential communications, or nomination of another person. Contact the support email above; we aim to respond within 30 days.

8. Children's Privacy

AlgoOCR is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. If we make material changes, we will notify you via email or a prominent notice on the Service. Continued use of AlgoOCR after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: